Know what your shoppers want
Every number, and the conversations behind it
Revenue, conversion and the value added to carts, with every conversation there to read in full. Every number opens the conversations behind it.
Overview
Overview
The revenue from orders that included a product it recommended, what each conversation earned, and how shoppers who talked to it converted against those who didn't. Plus your conversations, the value added to carts and your busiest hours.
Each one shows how it ended, whether an item went in the cart, a question got answered or the shopper was sent to your team. The full conversation is one click away.
Needs your attention
3 itemsThey added 6 Cirrus toppers and 6 bedsets in chat, confirmed free delivery, then left without checking out.
Call or WhatsApp them to confirm the order. Large cash-on-delivery carts are worth a human.
Needs your attention
3 itemsThey added 6 Cirrus toppers and 6 bedsets in chat, confirmed free delivery, then left without checking out.
Call or WhatsApp them to confirm the order. Large cash-on-delivery carts are worth a human.
Abandoned carts with contact details, products shoppers wanted but couldn't buy, and unhappy customers, each with the conversations behind it.
When customers chat
conversations per dayWhen customers chat
conversations per dayConversations by day and your busiest hours, so you know when shoppers are on your store.
What shoppers want from your catalog
The products they ask about, the ones you don't sell, and the questions your product pages leave open.
Products customers asked about most
Jun 29 – Jul 5
Products customers asked about most
Jun 29 – Jul 5Which products shoppers ask about, and how many asked, so you know where attention is going.
Wanted, but couldn't buy
your buy-listWanted, but couldn't buy
your buy-listProducts, sizes and options shoppers tried to buy, marked out of stock or not in your store. Your restock and sourcing list.
Questions your pages don't answer
Jun 29 – Jul 5Questions your pages don't answer
Jun 29 – Jul 5The questions shoppers ask most about a product that its page doesn't clear up, how often each came up, and what to add so the page answers it.
What stops shoppers from buying
Their objections, the questions they keep asking, the products they compare and the carts they leave, in their own words.
Shopper objections
Jun 29 – Jul 5Shopper objections
Jun 29 – Jul 5What made shoppers hesitate, how often, and the answer that got them past it.
What customers kept asking
Jun 29 – Jul 5What customers kept asking
Jun 29 – Jul 5Grouped by topic, in the shoppers' own words, and marked new, rising or falling.
Products customers compared
Jun 29 – Jul 5Products customers compared
Jun 29 – Jul 5Which products shoppers weigh against each other, and what they ask when they do.
Carts that never became orders
Jun 29 – Jul 5Carts that never became orders
Jun 29 – Jul 5The cart, what happened in the conversation, and the shopper's contact details when they left them.